Cardio • 27.01.2017 • Runtastic Team

Top 6 FAQs About the Runtastic Running & Fitness App

Well friends, even though we’re 7 years old with an awesome portfolio of apps, our beloved flagship Runtastic app is where it all began. Since the beginning, we’ve always listened to your feedback, questions and comments in order to make improvements! This has been the key to taking the Runtastic Running & Fitness app to the top of its class.

We know that many of you have a lot of the same questions, so we’ve highlighted our top 6 FAQs about the Runtastic app:

1. How can I set my Yearly Running Goal & do I have to do it at the beginning of the year?
Nothing boosts motivation like a goal, right? Your Yearly Running Goal can be set directly in the Runtastic app. Open the Dashboard and click on your profile (you can find this in the top area with your profile pic). Then scroll down to the bottom until you see “Yearly Running Goal”. There you can set your Yearly Running Goal. If this is your first time hearing about the feature or you’ve forgotten to set one this year – no problem! All of your running sessions you’ve tracked this year will be added automatically. In addition to outdoor running sessions, indoor running sessions on the treadmill count, too.

Running sessions on the treadmill can be tracked but you must enter the distance after you’ve completed your run (as no distance will be tracked since GPS does not work on a treadmill). But, if you’ve forgotten to track your run (indoor or outdoor), you must add the session manually by going to your Dashboard → History → and clicking the “+” on the top right corner. This will count towards your Yearly Running Goal.

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For most users, the maximum distance that can be set for a Yearly Running Goal is 2,000 km. However, for all you marathoners out there, if you’ve tracked at least 3,000 km in the previous year, you’ll have the option to set a higher running goal this year.

2. What is Shoe Tracking & do I have to buy new shoes in order to utilize this feature?
The Shoe Tracking feature tracks the km/mi on your shoes and will let you know when it’s time to get a new pair. This is crucial to running performance and preventing injury – you can’t just keep running using your same old running shoes.

To add your shoe, go to your Dashboard → Settings → My Shoes → and click the “Add” button in the top right corner. If it’s not a new pair of shoes, that’s no problem.

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Once you’ve added your shoe, you can decide if you want to add your previous running activities or not. If it’s a new shoe, you’ll then, of course, opt out. However, if it’s not a new shoe, and you do want to add your previous activities, you can select which previous activities you would like to assign to this pair to ensure the most accurate calculation. Additionally, if you would like to add extra distance to the shoe (because you know there were runs that you did not track in your app), you can do that as well.

3. Why am I experiencing problems with GPS on my Android phone?
First question – is your Android phone on battery saver mode? This has a big impact on normal tracking within the app. However, the same mode on iPhone does not disturb the functionality at all. If you’re experiencing this GPS problem on your Android phone, please be sure that this battery saver mode is turned off before starting your session. For more detailed information on how GPS and low battery mode work on Android, click here.

4. My GPS is acting up and not showing accurate details. Is there anything I can do?
If you have a feeling that your GPS results are inaccurate or if you’re having trouble getting a GPS signal, please follow these instructions step by step:

  • Be sure that you have the latest version of the Runtastic app installed.
  • Restart your smartphone and then open the app – be sure that you have a visible line to the sky (very important!).
  • Wait until there is a green GPS signal indicator before you start tracking your next activity. If you do not see the green indicator, open Google Maps, iOS Maps or Nokia / Bing Maps, then open up the Runtastic app and allow it 2-5 min to search for a GPS signal.
  • If you’ve tried all of the above without any success, it’s possible that the app did not download onto your phone correctly. Try deleting and reinstalling the app. Make sure that all your activities are synced to Runtastic.com beforehand because your history will be cleared from your device.

Note: If you’ve tracked an activity and notice that the GPS signal was weak, you can always edit your session manually on Runtastic.com afterwards. Each smartphone has different built-in GPS receivers, so we cannot guarantee exact tracking results.

When starting an activity, please be mindful of these areas and try to avoid them:

  • Very cloudy areas
  • High buildings
  • Deep forests
  • Lakes, seas and other areas with huge amounts of water

If you end up in one of these areas, it can affect your GPS signal during your activity.

And please be aware that just because your map apps (Google Maps, Apple Maps, etc.) may be able to pick up and show your location on the map doesn’t mean that your device’s GPS is functioning properly or that a GPS fixed has been achieved. Keep in mind that cellular network or wi-fi signals could be used to show your location on the map.

This answer came from our Support Team at help.runtastic.com. In future, feel free to search there for any questions you may have regarding any of our apps and products.

5. Why won’t my heart rate monitor connect?
First of all, you should be aware that BTLE (Bluetooth Low Energy) devices can only be connected within the app in order for them to actually work. To connect your heart rate monitor, go to your Dashboard → Settings → Heart Rate → Connect heart rate monitor. There you can decide if you are syncing your Runtastic HR Combo Monitor or another brand.

We are trying our very best to enable any hardware using the industry standard. That means, any hardware using the BTLE standard should actually work with the Runtastic app if the following requirements are met:

iPhone: iPhone 4s/5/5s/5c/6/6 Plus/7/7 Plus
Android: Bluetooth® Smart Ready devices running Android 4.3 or newer

If you are having trouble connecting your third-party heart rate monitor, try to establish the connection via the “Runtastic HR Combo Monitor” option instead of “Other Monitors”.

6. What is Story Running & how can I start one?
Story Running is interval training using a story and music that you can listen to while tracking your run. The storyline and music indicate when it’s time to run faster or slower without you even realizing it. Great, right? Each Story Run is available for individual purchase while two are available for free. However, Premium Members get all current and future Story Runs included.

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You can find the complete list of Story Runs in your app by going to the Dashboard → Story Running. First, you need to download the Story Run you would like to do. You only have to download it once and then you can use it as many times as you would like. Once you’ve downloaded the Story Run, the “Download” button will then turn into a “Start” button – click it! Then you will see a screen with another start button on the bottom. First, check if you have your activity set to “Running” at the top, and then feel free to check that the name of the Story Run is correct below “Basic Workout”. If all is good, press start to start session as usual.

And, if you’re not a Runtastic app user yet – get to it! Download the Runtastic app today and start getting into shape while tracking your favorite activities. Our worldwide community is excited to cheer you on!

Runtastic Icon IOSApple Store

Runtastic Icon AndroidGoogle Play Download Badge

 

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Runtastic Team

Are you looking to lose some weight, get more active or improve your sleep? The Runtastic Team gives you useful tips and inspiration to reach your personal goals.


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  • Runtastic Team

    Dear Giampi, thanks for your comment. We have our own Support Team for such questions. Please log into your Runtastic account and send over your request to our Support Team via this link http://bit.ly/rtblhelp & they’ll get it taken care of ASAP. Stay awesome!

  • Caroline O’Leary

    Hi I just bought and downloaded runtastic pro this morning & the app will not open on my Microsoft Lumia 950. The free runtastic app will also not open!

  • John Latter

    I would like to use the Runtastic Pro app on both the phones I have registered with Google Play. Do I have to buy the app twice?

    • Runtastic Team

      Dear John, no just once 😉

      • John Latter

        Excellent – thank you 🙂