Top 6 Faqs About the adidas Running App

We love our adidas Running app – It’s intended to be simple and straightforward so that everyone can get the most out of it, whether they’re a beginner or a fitness pro. However we also recognize that some features can be more confusing, whether it’s your first time opening the app, or your 1000th! Here we’ve collected some common customer queries about our core app, so that you can make use of all the amazing features available.

We know that many of you have a lot of the same questions, so we’ve highlighted our top 6 FAQs about the adidas Running app:

adidas Running FAQ

1. How can I set my Personal Goals in the adidas Running App?

Nothing boosts motivation like a goal, right? Your Personal Goals can be set directly in the adidas Running app. Go to the Progress Tab and then scroll down to the bottom until you see “My Goals”. Choose whether you want to run or work out several times per week, bike 80 km per month, or go for a walk every day — you decide what your personal goal is!

Good to know:

All of the active sessions you’ve tracked will be added automatically to your Personal Goals, depending on the start date and sport type of each goal.

In addition to outdoor running sessions, indoor running sessions on the treadmill count toward your Personal Goals, too. Running sessions on the treadmill can be tracked but you must enter the distance after you’ve completed your run (as no distance will be tracked, since GPS does not work on a treadmill). But, if you’ve forgotten to track your run (indoor or outdoor), you must add the session manually by going to the Progress Tab and clicking on “Add an activity manually”. This will count towards your Personal Goals.

   

    

Setting your Personal Goals  in the Progress tab on iOS & Android

     

    

Setting your Personal Goals  in the Progress tab on iOS & Android

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2. What is Shoe Tracking & do I have to buy new shoes in order to utilize this feature?

The Shoe Tracking feature tracks the km/mi on your shoes and will let you know when it’s time to get a new pair. This is crucial to running performance and preventing injury – you can’t just keep running using your same old running shoes.

To add your shoe, go the Progress Tab and scroll down until you see “My Shoes”. If it’s not a new pair of shoes, that’s no problem.

Once you’ve added your shoe, you can decide if you want to add your previous running activities or not. If it’s a new shoe, you’ll then, of course, opt out. However, if it’s not a new shoe, and you do want to add your previous activities, you can select which previous activities you would like to assign to this pair to ensure the most accurate calculation. Additionally, if you would like to add extra distance to the shoe (because you know there were runs that you did not track in your app), you can do that as well.

3. Why am I experiencing problems with GPS on my Android phone?

First question – is your Android phone on battery saver mode? This has a big impact on normal tracking within the app. However, the same mode on iPhone does not disturb the functionality at all. If you’re experiencing this GPS problem on your Android phone, please be sure that this battery saver mode is turned off before starting your session. You can also get more detailed information on how GPS and low battery mode work on Android.

4. My GPS is acting up and not showing accurate details. Is there anything I can do?

If you have a feeling that your GPS results are inaccurate or if you’re having trouble getting a GPS signal, please follow these instructions step by step:

  • Be sure that you have the latest version of the Runtastic app installed.
  • Restart your smartphone and then open the app – be sure that you have a visible line to the sky (very important!).

Wait until there is a green GPS signal indicator before you start tracking your next activity. If you do not see the green indicator, open Google Maps or iOS Maps, then open up the Runtastic app and allow it 2-5 min to search for a GPS signal. If you’ve tried all of the above without any success, it’s possible that the app did not download onto your phone correctly. Try deleting and reinstalling the app. Make sure that all your activities are synced to Runtastic.com beforehand because your history will be cleared from your device.

Note: Each smartphone has different built-in GPS receivers, so we cannot guarantee exact tracking results.

When starting an activity, please be mindful of these areas and try to avoid them:

  • Very cloudy areas
  • High buildings
  • Deep forests
  • Lakes, seas and other areas with huge amounts of water

If you end up in one of these areas, it can affect your GPS signal during your activity.

And please be aware that just because your map apps (Google Maps, iOS Maps, etc.) may be able to pick up and show your location on the map doesn’t mean that your device’s GPS is functioning properly or that a GPS fixed has been achieved. Keep in mind that cellular network or wi-fi signals could be used to show your location on the map.

This answer came from our Support Team at help.runtastic.com. In future, feel free to search there for any questions you may have regarding any of our apps and products.

5. Why won’t my heart rate monitor connect?

First of all, you should be aware that BTLE (Bluetooth Low Energy) devices can only be connected within the app in order for them to actually work. To connect your heart rate monitor, go to the Activity Tab and click on the Activity Setup button (the little blue icon to the right of the Start button). Then click on “Heart Rate Monitor”. There you can choose “Connect Heart Rate Monitor”. 

We are trying our very best to enable any hardware using the industry standard. That means, any hardware using the BTLE standard should actually work with the adidas Runtastic app if the following requirements are met:

iPhone: iPhone 4s or newer

Android: Bluetooth® Smart Ready devices running Android 4.3 or newer

6. How can I edit an activity?

Here’s how you can edit your activity in the adidas Running app, whether you are on Android or iOS.

Follow these steps to edit an activity on Android:

  • Go to your activity (activity history available under Progress tab).
  • In the top right corner, tap the three dots.
  • Select the Edit option.
  • On this new screen, you can edit: Activity Type, Start Time, Duration, Distance, Calories, Notes, Photos, Feeling, Surface, Shoes, Temperature, and Heart Rate.
  • Press the blue check-mark button on the bottom right to save changes.

    

Follow these steps to edit an activity on iOS:

  • Go to your activity (activity history available under Progress tab).
  • In the top right corner, tap the three dots.
  • Select the Edit option.
  • On this new screen, you can edit: Activity type, Start Time, Duration, Distance, Calories, Notes, Photos, Feeling, Surface, Shoes, Weather, Temperature, and Heart Rate.
  • Press Save in the top right corner to save the changes.

    

And, if you’re not an adidas Running app user yet – get to it! Download the adidas Running app today and start getting into shape while tracking your favorite activities. Our worldwide community is excited to cheer you on!

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