Top 6 FAQs About the Runtastic Running & Fitness App

Young man checking his training session on his smartphone.

Well friends, even though we’ve grown to an awesome portfolio of apps, our beloved flagship Runtastic app is where it all began. Since the beginning, we’ve always listened to your feedback, questions and comments in order to make improvements! This has been the key to take the Runtastic Running & Fitness app to the top of its class.

We know that many of you have a lot of the same questions, so we’ve highlighted our top 6 FAQs about the Runtastic app:

Runtastic FAQ

1. How can I set my Yearly Running Goal & do I have to do it at the beginning of the year

Nothing boosts motivation like a goal, right? Your Yearly Running Goal can be set directly in the Runtastic app. Go to the Progress Tab and then scroll down to the bottom until you see “Yearly Running Goal”. There you can set your Yearly Running Goal. If this is your first time hearing about the feature or you’ve forgotten to set one this year – no problem! All of your running sessions you’ve tracked this year will be added automatically. In addition to outdoor running sessions, indoor running sessions on the treadmill count, too.

Running sessions on the treadmill can be tracked but you must enter the distance after you’ve completed your run (as no distance will be tracked since GPS does not work on a treadmill). But, if you’ve forgotten to track your run (indoor or outdoor), you must add the session manually by going to the Progress Tab, clicking on “Show more” next to Recent Activities and clicking the “+” on the top right corner. This will count towards your Yearly Running Goal.

Screenshot Runtastic Yearly Running Goal iOS Screenshot Runtasty Yearly Running Goal Android

Setting your Yearly Running Goal in the Progress tab on iOS & Android

Screenshot Runtastic Add Manual Activity iOS  Screenshot Runtastic Add manual activity iOS

Screenshot Runtastic Add manual activity Android Screenshot Runtastic Add manual activity Android

Adding a manual activity in the Progress tab on iOS & Android

For most users, the maximum distance that can be set for a Yearly Running Goal is 2,000 km. However, for all you marathoners out there, if you’ve tracked at least 3,000 km in the previous year, you’ll have the option to set a higher running goal this year.

2. What is Shoe Tracking & do I have to buy new shoes in order to utilize this feature?

The Shoe Tracking feature tracks the km/mi on your shoes and will let you know when it’s time to get a new pair. This is crucial to running performance and preventing injury – you can’t just keep running using your same old running shoes.

To add your shoe, go the Progress Tab and scroll down until you see “My Shoes”. If it’s not a new pair of shoes, that’s no problem.

Screenshot Runtastic Shoetracking iOS Screenshot Runtastic Shoetracking iOS

Screenshot Runtastic Shoetracking Android Screenshot Runtastic Shoetracking Android

Shoe Tracking in the Progress tab on iOS & Android

Once you’ve added your shoe, you can decide if you want to add your previous running activities or not. If it’s a new shoe, you’ll then, of course, opt out. However, if it’s not a new shoe, and you do want to add your previous activities, you can select which previous activities you would like to assign to this pair to ensure the most accurate calculation. Additionally, if you would like to add extra distance to the shoe (because you know there were runs that you did not track in your app), you can do that as well.

3. Why am I experiencing problems with GPS on my Android phone?

First question – is your Android phone on battery saver mode? This has a big impact on normal tracking within the app. However, the same mode on iPhone does not disturb the functionality at all. If you’re experiencing this GPS problem on your Android phone, please be sure that this battery saver mode is turned off before starting your session. You can also get more detailed information on how GPS and low battery mode work on Android.

4. My GPS is acting up and not showing accurate details. Is there anything I can do?

If you have a feeling that your GPS results are inaccurate or if you’re having trouble getting a GPS signal, please follow these instructions step by step:

  • Be sure that you have the latest version of the Runtastic app installed.
  • Restart your smartphone and then open the app – be sure that you have a visible line to the sky (very important!).

Wait until there is a green GPS signal indicator before you start tracking your next activity. If you do not see the green indicator, open Google Maps or iOS Maps, then open up the Runtastic app and allow it 2-5 min to search for a GPS signal. If you’ve tried all of the above without any success, it’s possible that the app did not download onto your phone correctly. Try deleting and reinstalling the app. Make sure that all your activities are synced to beforehand because your history will be cleared from your device.

Note: If you’ve tracked an activity and notice that the GPS signal was weak, you can always edit your session manually on afterwards. Each smartphone has different built-in GPS receivers, so we cannot guarantee exact tracking results.

When starting an activity, please be mindful of these areas and try to avoid them:

  • Very cloudy areas
  • High buildings
  • Deep forests
  • Lakes, seas and other areas with huge amounts of water

If you end up in one of these areas, it can affect your GPS signal during your activity.

And please be aware that just because your map apps (Google Maps, iOS Maps, etc.) may be able to pick up and show your location on the map doesn’t mean that your device’s GPS is functioning properly or that a GPS fixed has been achieved. Keep in mind that cellular network or wi-fi signals could be used to show your location on the map.

This answer came from our Support Team at In future, feel free to search there for any questions you may have regarding any of our apps and products.

5. Why won’t my heart rate monitor connect?

First of all, you should be aware that BTLE (Bluetooth Low Energy) devices can only be connected within the app in order for them to actually work. To connect your heart rate monitor, go to the Activity Tab and click on the Activity Setup button (the little blue icon to the right of the Start button). The can click on “Heart Rate Monitor”. There you can choose “Connect Heart Rate Monitor”. 

We are trying our very best to enable any hardware using the industry standard. That means, any hardware using the BTLE standard should actually work with the Runtastic app if the following requirements are met:

iPhone: iPhone 4s or newer

Android: Bluetooth® Smart Ready devices running Android 4.3 or newer

6. What is Story Running & how can I start one?

Story Running is interval training using a story and music that you can listen to while tracking your run. The storyline and music indicate when it’s time to run faster or slower without you even realizing it. Great, right? Each Story Run is available for individual purchase while two are available for free. However, Premium Members get all current and future Story Runs included.

Screenshot Runtastic Story Running iOS Screenshot Runtastic Story Running iOS Screenshot Runtastic Story Running iOS

Screenshot Runtastic Story Running Android Screenshot Runtastic Story Running Android Screenshot Runtastic Story Running Android

Story Running in the Activity tab on iOS and Android

You can find the complete list of Story Runs in your app by going to the Activity Tab and clicking on the Activity Setup button. From there you click on “Music & Story Running” and then “Story Running”. First, you need to download the Story Run you would like to do. You only have to download it once and then you can use it as many times as you would like. Once you’ve downloaded the Story Run, the “Download” button will then turn into a “Start” button – click it! This will take you back to the Activity Setup screen with your Story Run selected. Before you press “Done”, check if you have your activity set to “Running” at the top, and then feel free to check that the name of the Story Run is correct below. 

And, if you’re not a Runtastic app user yet – get to it! Download the Runtastic app today and start getting into shape while tracking your favorite activities. Our worldwide community is excited to cheer you on!



Runtastic Team Are you looking to lose some weight, get more active or improve your sleep? The Runtastic Team gives you useful tips and inspiration to reach your personal goals. View all posts by Runtastic Team »