Return & Exchange Policy

Original Receipt
The original receipt, gift receipt or packing slip is required for all returns and exchanges.

Return & Exchange Period
15 days for all eligible products App-Accessory reserves the right to deny any return or exchange.

Returns by Mail
You can also return online purchases through the mail. To return your online purchase by mail:

  1. Pack your return in the original shipping package, if possible. 
  2. Include the packing slip and return label, and indicate the reason for the return. 
  3. Include all original packing materials, manuals and accessories. 

Send your return to:
Ship MyOrders Inc.
(Account App-Accessory)
4031 Industrial Center Drive
Suite 705
North Las Vegas NV 89030

For proof of delivery, we recommend that you return items via UPS or insured USPS.

Refund Method

For online purchases
Refunds will be credited to the original credit card or PayPal account.

Promotional Items and Bundles
When a promotional item is returned, the value of the promotional item will be deducted from the refund amount. When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive $ 10 in savings when you purchase a Chest strap and wristband together and you return one item, the $ 10 bundle savings will be subtracted from your refund.

Returns Tracking (what does this mean)
Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.

Still have questions please contact us under: support.shop@runtastic.com